Once your order has been confirmed, you will receive a confirmation email. Feel free to check your junk mail.

Once your order has been confirmed, you will receive a confirmation email. Feel free to check your junk mail.

How do I know if my order has been confirmed?

Once your order has been validated, it is sent directly to our logistics team so that you can receive your parcel as quickly as possible. Once packed, it cannot be cancelled or modified. However, you can contact us at hello@surprise-paris.com, and we

Once your order has been validated, it is sent directly to our logistics team so that you can receive your parcel as quickly as possible.&#xA0;Once packed, it cannot be cancelled or modified.However, you can contact us at&#xA0;hello@surprise-paris.com, and we will try to process your cancellation or modification request if your order has not yet been packed or shipped.If your request could not be processed in time, don&apos;t worry, you have up to 14 days after receipt of the package to return or exchange it.

Can I cancel or change my order?

Once your order has been validated, it is prepared within 24 to 48 hours (excluding weekends). When the parcel is dispatched, you'll receive an email to track its progress. If you have not received a tracking number, please contact us at hello@supris

Once your order has been validated, it is prepared within 24 to 48 hours (excluding weekends). When&#xA0;the parcel is dispatched, you&apos;ll receive an email to track its progress.If you have not received a tracking number, please contact us at&#xA0;hello@suprise-paris.com.

What's the status of my order?

Send us a message and we will get back to you as soon as possible.

Surprise

Ordering

How much does delivery cost and is it free above a certain amount?

What are your delivery times?

Do you deliver abroad?

Which carriers do you use?

My parcel has not been delivered to the chosen relay point. What should I do?

Delivery

Do you accept returns and exchanges? How long does it take?

How do I return my order?

How quickly will I be reimbursed?

My product seems to be faulty. What should I do?

Returns and exchanges

Do you have any stores?

Can you deliver to my store?

How do I know if a part is available in store?

I bought my product on the website. Can I return it or exchange it in store?

I bought a product at a pop-up store or department store corner, but it's now closed. How can I return or exchange it?

Where to buy

Do you have a size guide?

My product is out of stock, how do I know if it will come back?

Do you sell gift cards?

Why are some products on pre-order?

Products and collections

How do I care for my products?

Are your knits machine-washable?

Maintenance

Where do your materials come from and how do you choose them?

Why are there synthetic fibers in your wools?

My sweater is losing its hair. Is this normal?

How do you ensure working conditions in your workshops?

What do you do with your unsold stock?

What do you do with your unsold stock? copy

Manufacturing and commitment

How do I delete my customer account?

Customer account

How can I contact you?

Contact