Returns and exchanges
Do you accept returns and exchanges? How long does it take?
Yes,returns and exchanges are possible within 14 days of receipt of the package and are free in France. For orders from abroad, you will have to return your parcel at your own expense. To find out more about the procedure to follow, please refer to "
How do I return my order?
To create your return or exchange, the procedure is simple you can click on the following link: retours.surprise-paris.com. To log in, simply enter your e-mail address or telephone number and your order number. A return slip and QR code are then gene
How quickly will I be reimbursed?
A confirmation email will be sent to you when your parcel has been received at the warehouse and when your refund has been processed. Refunds are processed within 2 to 5 working days of receipt. Please note that it may take a few days before it is vi
My product seems to be faulty. What should I do?
Unfortunately, some defective items may escape our quality control. Don't worry, if you receive one, you can follow the exchange procedure via returns.surprise-paris.com to receive a new one. You can also contact us at [email protected].