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Surprise

It may happen that the relay point you have selected is exceptionally unavailable, overloaded or closed. The carrier is then obliged to deliver your parcel to another relay point.At this stage, we are unfortunately unable to change the delivery location of your parcel. However, if you are unable to receive your package, it will automatically be returned to us. You can then make a request via&#xA0;hello@surprise-paris.com to have your order returned or refunded.

It may happen that the relay point you have selected is exceptionally unavailable, overloaded or closed. The carrier is then obliged to deliver your parcel to another relay point. At this stage, we are unfortunately unable to change the delivery loca

My parcel has not been delivered to the chosen relay point. What should I do?

Delivery

How do I know if my order has been confirmed?

Can I cancel or change my order?

What's the status of my order?

Ordering

How much does delivery cost and is it free above a certain amount?

What are your delivery times?

Do you deliver abroad?

Which carriers do you use?

Do you accept returns and exchanges? How long does it take?

How do I return my order?

How quickly will I be reimbursed?

My product seems to be faulty. What should I do?

Returns and exchanges

Do you have any stores?

Can you deliver to my store?

How do I know if a part is available in store?

I bought my product on the website. Can I return it or exchange it in store?

I bought a product at a pop-up store or department store corner, but it's now closed. How can I return or exchange it?

Where to buy

Do you have a size guide?

My product is out of stock, how do I know if it will come back?

Do you sell gift cards?

Why are some products on pre-order?

Products and collections

How do I care for my products?

Are your knits machine-washable?

Maintenance

Where do your materials come from and how do you choose them?

Why are there synthetic fibers in your wools?

My sweater is losing its hair. Is this normal?

How do you ensure working conditions in your workshops?

What do you do with your unsold stock?

What do you do with your unsold stock? copy

Manufacturing and commitment

How do I delete my customer account?

Customer account

How can I contact you?

Contact

My parcel has not been delivered to the chosen relay point. What should I do?Updated 2 months ago