Send us a message and we will get back to you as soon as possible.

Surprise

Delivery times may vary depending on your location.For France :&#xA0;<ul><li>For delivery&#xA0;to a Mondial Relay relay point, delivery may take 3 to 4 working days.</li><li>Home delivery with Colissimo&#xA0;generally takes 2 to 3 working days.&#xA0;</li><li>Express delivery: - if the order is placed before 12pm, Monday to Thursday: delivery within 24 hours - if the order is placed after 12pm, Monday to Thursday: your order will be dispatched the next day (i.e. delivery within 24-48 hours) - if the order is placed between Friday 12pm and Sunday evening: the order will be dispatched on Monday and delivered on Tuesday.</li></ul>Overseas and abroad,&#xA0;<ul><li>With Standard delivery, the time may vary from 5 to 10 days depending on the country you are in.</li><li>With express delivery, your order is dispatched within 24 hours. Delivery then depends on your delivery address. &#xA0;</li></ul>

Delivery times may vary depending on your location. For France :. Overseas and abroad,

What are your delivery times?

Delivery

How do I know if my order has been confirmed?

Can I cancel or change my order?

What's the status of my order?

Ordering

How much does delivery cost and is it free above a certain amount?

Do you deliver abroad?

Which carriers do you use?

My parcel has not been delivered to the chosen relay point. What should I do?

Do you accept returns and exchanges? How long does it take?

How do I return my order?

How quickly will I be reimbursed?

My product seems to be faulty. What should I do?

Returns and exchanges

Do you have any stores?

Can you deliver to my store?

How do I know if a part is available in store?

I bought my product on the website. Can I return it or exchange it in store?

I bought a product at a pop-up store or department store corner, but it's now closed. How can I return or exchange it?

Where to buy

Do you have a size guide?

My product is out of stock, how do I know if it will come back?

Do you sell gift cards?

Why are some products on pre-order?

Products and collections

How do I care for my products?

Are your knits machine-washable?

Maintenance

Where do your materials come from and how do you choose them?

Why are there synthetic fibers in your wools?

My sweater is losing its hair. Is this normal?

How do you ensure working conditions in your workshops?

What do you do with your unsold stock?

What do you do with your unsold stock? copy

Manufacturing and commitment

How do I delete my customer account?

Customer account

How can I contact you?

Contact

What are your delivery times?Updated 2 months ago